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“The time between the initiation and completion of a production process.”
Our standard lead times are five to seven days from the creation of an order. For repeat jobs, our lead time tends to be several days quicker, and for complicated jobs with retouching, restoration, digital painting, or quantities the time can trend a little longer. Please be aware that we do not run production during holiday breaks, increasing the lead time. Rush service is available for a sliding scale fee upon management approval. Please be aware that lead time does not include transit time for shipping.
“The smallest quantity of product that a manufacturer can cost effectively produce in a single run.”
The good news is we don’t have minimums! With the advent of the digital age, we can produce your custom work as a single print at a similar price. For orders involving many canvases or prints of the same image, please inquire about our bulk discounts.
"Good bookkeeping – makes for a good friendship."
For orders under $500, we require payment be made in full at the time of placing the order. Orders over $500 have the option on approval to pay a 50% deposit, with the remaining balance due at pickup. All orders to be shipped must be paid in full, prior to shipping. All rush orders are required to make payment in full when placing the order regardless of the invoice amount. We accept cash, local and business checks and credit card payments. Credit card payments on bulk orders will incur a convenience fee.
“To err is human.”
While we do our utmost to incur as little variance as possible, the nature of the printing process is prone to a certain percentage of error. This is due to the fact that camera color settings, the users monitor color calibration and printing media all vary greatly from manufacturer to manufacturer. We pride ourselves on consulting as thoroughly as possible with photographers about the process, in order to eliminate the highest percentage of color differences possible. Due to the unpredictable nature of perfectly transposing images to print, we cannot be held liable for color inconsistencies and no refunds can be made for this service. This includes variations in the brightness or hue of the print. If an order is determined to be substantially outside of the color range of the uploaded image, we do not offer refunds but will reprint the order to correct the issue. If you feel the job has been printed incorrectly, you must notify us with a week of job completion, and prints must be returned for examination within two weeks of job completion.
“The best laid plans of mice and men often go awry.”
We understand that sometimes orders must be cancelled. The amount we can refund is dependent on what your order status is. If the order has yet to print, typically 1-2 days after the order creation, then we will gladly refund the order. If the order has already proceeded to the print setup stage, then we cannot extend a refund.
“I can tell that we are gonna be friends.”
We place a very high value on our relationship with our clients. The terms stated are guidelines to outline and protect both our interests and that of our clients. If we can bend the rules a bit to satisfy, we will do our best to make sure that we create an enduring partnership and be the team you can trust for all your decorating needs. However, we do reserve the right to refuse service for any reason if we feel this courtesy is not being returned.
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